USMBOK
The purpose of the Guide to the USMBOK is to organize, distill and provide ready access to a core body of knowledge for service management that can be universally applied within service provider organizations. It provides a singular, coherent and consistent approach to the development of a service management system.
"The USMBOK is an amazing achievement. Codifying what is in your head may sound like a good idea but try doing it; the size of the challenge for service management is immense. For Ian to have been able to take the time to do this is one achievement, but to make it coherent is another entirely! Ian has codified and documented a coherent body of knowledge for service management that is practical, clear, and that provides a genuine ‘how to’ starting point for the general, and IT service management professional. If I had a hat, I would take it off to him"
