ITIL
It was a year ago when the ping of my email system trumpeted the arrival of the new ITIL, giving me the chance to test the claims of those closest to this latest release, some of which have been encouraging, concerning, and astounding. As one of my childhood heroes Arthur C. Clarke, the science fiction writer once said, “Any sufficiently advanced technology is indistinguishable from magic”.
From what I read at the time ITIL was magic, I kid you not, these are some of the (unfortunate) quotes:
Ignorance is the opium of the shirking classes
The intention here is not simply a history lesson for (self or other) aggrandizement or indeed a walk through memory lane for the sake of it. ITIL has come a long way from its inception in the brain cells of Dr. John Stewart and along the way it has (unlike a rolling stone) gathered a lot of unwelcome m...
The ITIL Service Manager credential is rightfully recognized as one of the most difficult and sought after to attain. In its version 2 form it was a worthy measure of a professionals commitment and grasp of the practical aspects of strategic level service management thinking, albeit with an operational or process bias.
The advent of ITIL version 3 ...
In May 2008 the infamous IT Skeptic site ran a tongue in cheek competition for the best suggestions of song titles to be included on a completely fictitious soundtrack representing the blog's content. Hopefully, you can still view that original blog here. Albeit late, I just could not resist posting the following article suggesting songs to be includ...
