It was a year ago when the ping of my email system trumpeted the arrival of the new ITIL, giving me the chance to test the claims of those closest to this latest release, some of which have been encouraging, concerning, and astounding. As one of my childhood heroes Arthur C. Clarke, the science fiction writer once said, “Any sufficiently advanced technology is indistinguishable from magic”.

From what I read at the time ITIL was magic, I kid you not, these are some of the (unfortunate) quotes: