Ignorance is the opium of the shirking classes

The intention here is not simply a history lesson for (self or other) aggrandizement or indeed a walk through memory lane for the sake of it. ITIL has come a long way from its inception in the brain cells of Dr. John Stewart and along the way it has (unlike a rolling stone) gathered a lot of unwelcome moss. No, I want to nail down the ‘why ITIL’ question first, and worry a lot less about the where, when and what.