Lean Thinking for Service Organizations - Hilton Del Mar, California, Mar 12-13, 2009.
Lean has a proven record of achieving dramatic improvements in the effectiveness and efficiency of service organizations through the identification and elimination of wasteful practices. Through this unique class these methods are now available to service management professionals. This class explains how to integrate the very best of Lean methods into a service management initiative.
"We decided the Lean Service Management program offered the most practical approach to cost effectively develop effective/efficient practices that deliver customer value. This class is an excellent introduction to making Lean an integral part of your ITSM implementation." Jim Howard, ITSM COE Program Manager, General Dynamics.
This class is of particular importance to those individuals and organization who need help to define, or redefine the benefit of a service management strategy during the economic downturn.
