The Definitive Master Class is back…
After a brief hiatus, to reflect and incorporate a simulation, more Lean Thinking, and even more IT agnostic, business service relevant proven methods, the class returns.

In doing so the class remains compliant with the requirements of the Certified Service Management Professional (CSMP) credential, and includes the optional exam offered by the Service Management Society. The Service Management Master Class continues a long tradition of blending the rigors of a best practice framework with the practicalities of having to get the job done, or offering advice to those who have that task.