Brian Johnson, Worldwide Practice Manager, CA Technology Services

Brian , a foremost expert in ITIL, was part of the UK Government team that created the ITIL approach. Working for the UK's Central Computer and Telecom Agency (now part of the Office of Government Commerce - OGC), Brian authored many of the ITIL books and designed both the ITIL business perspective series and version two of ITIL.

He founded the ITIL user group (itSMF--and is now honorary life vice president). His version one book Software Lifecycle Support, written with software testing guru Richard Warden covered the roles of IT operations and development in designing IT services, the central tenet of the ITIL v3 books.

During his career Brian has held a number of key leadership roles within the IT Service management community including director of knowledge management for the OGC, and director of product development at Pink Elephant (one of the world's leading providers of accredited ITIL education).

Brian has authored, or co-authored, more than 20 titles on ITIL and related subjects. Putting theory into practice, he led both the first successful government implementation of ITIL best practices at National Savings, as well as one of the first private-sector examples at General Accident.

Brian Johnson joined CA Technology Services in 2004 and is the Worldwide Practice Manager with specialization in IT Infrastructure Library (ITIL).