Guerrilla Program Tactics for Service Management Initiatives - Hilton Del Mar, California, Feb 17-18, 2009.
The traditional approaches to service management involve significant disruption to existing practices, and a strategy based largely on a 'leap of faith' that benefit will eventually follow. They require significant resources, the invention of new artifacts, and a sustained investment. Far too often they fail to capture and retain senior management backing, and can easily be perceived as a failure.
A guerrilla approach creates and banks small wins and incremental benefit using the minimum amount of effort and risk. Every action is based upon a well defined problem and impact. The guerilla service management program is designed to teach service managers proven survival and success tactics.
The class is comprised of a series of 'how to' workshops. The purpose of each workshop is to show how to develop a specific artifact, or use a particular method. Theory is demonstrated and quickly becomes a new skill that when applied makes a positive difference.
This class is of particular importance to those individuals and organization who need help to define, or redefine the benefit of a service management strategy during the economic downturn.
