Service Request Management 102 - Hilton Del Mar, California, Feb 19-20, 2009.
Service requests are the key to immediate and long term savings achieved through improvements in the efficiency of a service organization's operations. The humble service request can represent up to 60-80% of the reasons for effort related expenditure, and an important place to find and eliminate wasteful use of resources. As a '102' series class explains the concept of a service request, the principles and best practice considerations of their management, the relationship between requests and the service catalog, and how to approach the development of service request management as a practice, as part of a service management initiative.
This class is of particular importance to those individuals and organizations who need help to define, or redefine the benefit of a service management strategy during the economic downturn.
