| Article Index |
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| The Definitive Master Class is Back! |
| The History of the Master Class |
| mastering requires know-how |
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The Definitive Master Class is back…
The definitive Service Management 'Master Class' is better, broader, and more universally applicable than ever before – and back!
After a brief hiatus, to reflect and incorporate a simulation, more Lean Thinking, and even more IT agnostic, business service relevant proven methods, the class returns.
In doing so the class remains compliant with the requirements of the Certified Service Management Professional (CSMP) credential, and includes the optional exam offered by the Service Management Society. The Service Management Master Class continues a long tradition of blending the rigors of a best practice framework with the practicalities of having to get the job done, or offering advice to those who have that task.
This class regards its attendees as professionals seeking additional knowledge and willing to share their own. It is all about understanding the elements of a successful service management system and applying worldly knowledge and best practices, rather than studying a specific reference source.This class codifies a service management framework that makes others such as ITIL v3 more understandable, relevant and practical. Ian is able to explain the elements of a successful service management strategy in carefully offered soundbytes, and in the case of ITIL, produce a much more valuable reference.Cary King, Managing Partner, Minerva Enterprises
The class enables and empowers based upon experience (E3) and is skillfully facilitated to encourage an open dialog. Together class attendees explore the seven major knowledge domains, forty knowledge areas, fifteen service lifecycle stage, and nine supporting lifecycles of the service management system.
Over five days the class approach allows and encourages attendees to rotate, twist and turn service management concepts, include their own experiences, and bounce it off of the real world and other 'best practice frameworks'. Those who share these times together remember it like a 'band of brothers', and a career enhancing event.
Read more about the history of the master class here...
